Amul Recruitment 2024

About Amul

The name Amul is synonymous with quality and trust in Indian households. As a dairy cooperative owned by millions of milk producers in India, we've been a leading force in the dairy industry for over seven decades. Our commitment to providing pure and nutritious dairy products has made us a household name, and we're constantly innovating to bring you a wider range of delicious and healthy products.

Why Join Us as a Customer Care Associate (Remote)

At Amul, we believe in fostering a collaborative and growth-oriented environment. As a Customer Care Associate, you'll be the first point of contact for our valued customers, playing a vital role in building brand loyalty and ensuring exceptional customer satisfaction. This remote position allows you to work from the comfort of your home, offering a flexible schedule and a healthy work-life balance.

Position: Customer Care Associate (Remote)

Company Name: Amul

Location: Remote

Amul Career

Job Summary

We're looking for a passionate and articulate individual to join our growing Customer Care team. You'll be responsible for providing exceptional customer service through various channels, including phone, email, and social media. Your primary responsibility will be to address customer inquiries, resolve complaints effectively, and ensure a positive experience for every interaction.

You'll play a key role in building strong customer relationships by actively listening to their needs and concerns. This role also involves providing accurate product information, guiding customers through our services, and offering solutions to their problems.

Key Responsibilities

Respond to customer inquiries promptly and professionally through phone, email, and social media.
Actively listen to customer concerns, understand their needs, and provide empathetic and helpful solutions.
Research and resolve customer complaints effectively, ensuring a positive resolution.
Provide accurate and up-to-date information about Amul products, services, and policies.
Maintain detailed records of customer interactions and ensure data accuracy.
Proactively identify customer trends and feedback to improve customer service processes.
Uphold Amul's brand image by providing exceptional customer service at every touchpoint.

Required Skills and Qualifications

Excellent communication and interpersonal skills, both written and verbal.
Active listening skills with the ability to understand customer concerns.
Patience, empathy, and a positive attitude to deliver exceptional customer service.
Strong problem-solving skills and the ability to find creative solutions to customer issues.
Proficient in computer skills, including email, phone applications, and social media platforms.
Ability to work independently while also collaborating effectively as part of a team.
A genuine passion for providing outstanding customer service.

Experience

This role is open to both freshers and experienced candidates. For freshers, a strong academic background, excellent communication skills, and a willingness to learn are highly valued. For experienced candidates, a minimum of 1 year of experience in customer service or a related field is preferred.