About Flipkart

Flipkart is India's leading e-commerce marketplace, where millions of people come to shop for everything they need, from fashion and electronics to groceries and furniture. We're a passionate team working around the clock to make sure our customers have a delightful shopping experience.

The Position: Customer Service Manager

Are you someone who thrives on helping others? Do you have a knack for solving problems and keeping a smile on people's faces? If so, then this Customer Service Manager role at Flipkart might be the perfect fit for you!

In this exciting role, you'll be the champion for millions of Flipkart shoppers. You'll lead a team of customer service representatives, ensuring they have the knowledge and resources to provide exceptional service to our customers.

What You'll Do:

• Lead and Coach: You'll be the go-to person for your customer service team, providing coaching and guidance to help them excel.
• Problem-Solving Pro: You'll tackle customer issues head-on, finding solutions that leave them happy and satisfied.
• Quality Champion: You'll ensure your team upholds Flipkart's high standards for customer service.
• Stay Informed: You'll keep yourself updated on Flipkart's policies, products, and services to best assist customers.
• Teamwork Makes the Dream Work: You'll collaborate effectively with other departments like logistics and returns to ensure a smooth customer experience.
• Data Detective: You'll analyze customer feedback and data to identify areas for improvement and make our service even better.

Who You Are:

• A college graduate (any degree) with a minimum of 2 years of experience in customer service management (or a related field) is preferred.
• You have a passion for helping people and a knack for resolving conflicts.
• Excellent communication and interpersonal skills are a must. You can clearly explain complex topics and build rapport with anyone.
• You're a natural leader who can motivate and inspire your team.
• You're a problem-solver with a can-do attitude. You don't shy away from challenges and find satisfaction in resolving issues.
• You're a team player who thrives in a collaborative environment.
• You have a strong work ethic and are results-oriented.
• You're comfortable working in a fast-paced environment.

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Why Flipkart?

• Make a Difference: Every day, you'll help millions of people have a positive shopping experience.
• Growth Opportunities: Flipkart is a rapidly growing company, and there are plenty of opportunities to learn, develop, and advance your career.
• Work with the Best: You'll be surrounded by talented and passionate colleagues who are dedicated to making Flipkart the best e-commerce platform in India.
• Competitive Benefits: We offer a comprehensive benefits package that includes health insurance, paid time off, and exciting perks.
• Fun and Collaborative Environment: We believe in working hard and playing hard. You'll enjoy a work environment that's both challenging and rewarding.

How to Apply:

If you're ready to join a dynamic team and make a real difference, we encourage you to apply! Just visit our careers page and search for "Customer Service Manager" to submit your application.

Ready to Be a Flipkart Champion?

We're looking for passionate and driven individuals who want to build a career at Flipkart. If you have the skills and the heart to serve our customers, we encourage you to apply!

General Overview:

As a Customer Service Manager at Flipkart, you'll play a vital role in ensuring our customers have a positive shopping experience. You'll lead a team of customer service representatives and be responsible for coaching, motivating, and ensuring they have the resources to provide exceptional service.

We hope this description gives you a clear idea of what this role entails. If you have any questions, feel free to reach out to our recruitment team.

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