Flipkart Recruitment 2024

We are looking for a dedicated and empathetic Customer Support Analyst to join our team. In this role, you will be the first point of contact for our customers, helping them navigate our platform and resolving any issues they face.

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Responsibilities:

1. Respond to customer inquiries via phone, email, and chat, providing timely and accurate assistance.
2. Identify, troubleshoot, and resolve customer issues; escalating complex issues to the relevant teams.
3. Collaborate with cross-functional teams to improve overall customer experience.

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Skills:

1. Excellent communication and interpersonal skills, with a customer-first mindset.
2. Strong problem-solving abilities and attention to detail.
3. Proficiency in using customer support software and tools.

Tags

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