Infosys Recruitment 2024

About Amul

Ever since you were a kid, Amul has probably been a familiar name in your household. It's the taste of India, a brand synonymous with quality and delicious dairy products. But Amul is more than just a company; it's a cooperative movement that empowers millions of milk producers across India. As a Customer Care Executive at Amul, you'll be joining a team that's passionate about delivering happiness, one delicious dairy product at a time.

The Position: Customer Care Executive

Are you someone who enjoys helping others and has a knack for making people smile? Do you have a friendly and approachable personality? If so, then the Customer Care Executive position at Amul might be the perfect fit for you! In this role, you'll be the first point of contact for our valued customers, addressing their queries and concerns about our products and services.

What You'll Do:

• Be a champion for our customers! This means patiently listening to their questions and concerns, and providing them with clear and helpful information.
• Become an Amul expert! You'll learn all about our wide range of products, from our classic butter and cheese to our innovative new offerings.
• Be a problem-solver! Whether it's a missing product in a store or a question about product information, you'll work to find solutions that leave our customers satisfied.
• Be a team player! You'll collaborate with colleagues across different departments to ensure a smooth customer experience.

Who You Are:

• A people person! You have excellent communication skills and enjoy interacting with others.
• A good listener! You can patiently understand customer concerns and ask clarifying questions.
• A problem-solver! You can think creatively and find solutions to customer issues.
• A team player! You can work effectively with colleagues to achieve common goals.
• A learner! You have a strong desire to learn about Amul's products and services.

Why Join Amul?

• Make a Difference: You'll be a part of a company that's not just about profits, but about empowering dairy farmers and delivering quality products to millions of Indians.
• Growth Opportunities: Amul is a large and growing company, which means there are plenty of opportunities to learn new skills and advance your career.
• Positive Work Environment: We believe in fostering a collaborative and supportive work environment where you can feel valued and respected.
• Competitive Benefits: We offer competitive salaries, benefits packages, and opportunities for professional development.

How to Apply:

If you're ready to be a part of the Amul family and make a difference, we encourage you to apply! Keep an eye on our careers page http://careers.amul.com/ for open positions and submit your application.

Join the Amul Family!

As a Customer Care Executive at Amul, you'll play a vital role in ensuring our customers have a positive experience with our brand. You'll be the friendly voice on the other end of the phone or email, helping people find the information they need and resolving their concerns. It's a chance to be a part of something bigger than yourself and contribute to the success of a truly iconic Indian brand.

So, are you ready to spread the Amul joy? Apply today!

General Overview

This position is a great fit for freshers or individuals with experience in customer service. We provide comprehensive training to help you learn about Amul's products and services, so even if you're new to the dairy industry, you'll have all the tools you need to succeed.

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Your Duties and Responsibilities

In addition to the details mentioned above, your day-to-day tasks may include:

• Responding to customer inquiries via phone, email, or social media.
• Researching customer issues and finding appropriate solutions.
• Providing accurate and up-to-date information about Amul products and services.
• Escalating complex issues to the appropriate departments.
• Maintaining detailed records of customer interactions.
• Contributing to the continuous improvement of Amul's customer service processes.

We hope this description gives you a clear idea of what it's like to be a Customer Care Executive at Amul. If you have any questions, please don't hesitate to reach out to our HR team.

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